However, if you don't have access to the phone or email address on file for your Microsoft account, the above method won't work. On the Verify your identity screen, Microsoft will send a one-time security code to the phone or email address associated with your account.Īfter you enter the code, you'll be able to make a new password. To do so, just head over to the Microsoft password reset page, enter the email address of your Microsoft account and click Next. For Microsoft account, you can reset the forgotten password online from your phone or another Windows PC. It is worth checking if the account you're trying to recover is a local account or a Microsoft account.
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